Frequently Asked Questions

When you place your order, you’ll choose a pickup day and time window. Hotplate will automatically send you the pickup address after your order is confirmed.

When you arrive, please send us a DM @aloafletter, and I’ll bring your order out to you! You’re welcome to come by anytime during your selected pickup window.

If you run into any trouble placing your order, don’t hesitate to reach out — I’m happy to help.

Please note: If you do not arrive during your chosen pickup window and we don’t hear from you, we’ll assume the order has been forfeited. Since our breads are made to order, we are unable to offer refunds for missed pickups.

The pickup address will be provided after your order is placed. I’m located in Kendall, in the heart of Miami, Florida.

We kindly ask that you respect the pickup window you selected. If you're unable to arrive within 15 minutes of your scheduled time and we haven’t heard from you, we will assume the order has been forfeited. Please note that we do not offer refunds for unclaimed orders.

If you know in advance that you won’t be able to make your pickup window, please reach out — we’ll do our best to accommodate when possible.

Pick-ups are on Wednesdays from 4PM to 7PM at my home in Miami, FL. The address will be provided after you place your order.

We do not offer refunds on any pre-orders or baked goods.

If you fail to pick up your order within 15 minutes of your scheduled time and we haven’t heard from you, we’ll assume the order has been forfeited. Unfortunately, we cannot offer refunds for missed pickups.

If you know ahead of time that you won’t be able to make your pickup window, we totally understand — just send us a message via Hotplate or DM us @aloafletter and we’ll do our best to help.

No problem at all!

Pickups are on Wednesdays between 4-7 PM, and if you'd like to serve your loaf on the weekend, here's how to keep it fresh:

1. The evening you pick it up, wrap the whole loaf tightly in cling wrap, then foil, and place it in a gallon-sized freezer bag. Freeze.
2. The night before your event, take it out and let it thaw at room temp-still wrapped.
3. About an hour before serving, unwrap it, lightly wet the crust under the faucet, shake off excess water, and warm it in a 350°F oven for 10-15 minutes on the rack.
4. Let rest 20-30 minutes before slicing.

It will taste just like it was freshly baked!